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Store Customer Experience (POS, Self-Checkout, Payments) Ideas Portal
Status Planned
Created by Sue Maynor
Created on Nov 30, 2023

Trurating Enhancements

Description:

With the enablement of Trurating at our stores the next phase is to complete the open items requested by Trurating and a store operations enhancement to and to prompt for a survey on every transaction even when the email prompt has timeout. These are all features on Assisted Checkout.

Business Scope

Trurating

  • Enhancement -Skips need to be developed/included in the data for TR (AB) (Medium)

  • Enhancement -Timeouts need to be developed/included in the data for TR (AB) (Mediun)

  • Issue: Customers selecting #0 in response to a 0-9 question are not getting transferred back to TR (BE) (Small)

Five Below

  • Enhancement - Modify the timeout on the receipt option screen

    • Option 1: to be dynamic based on a dcn push. (AB) -

    • Option 2: utilize existing timeout that is not dynamic - Very small

  • Enhancement - Always prompt for a survey even if the receipt option timeout. (AB)

    • If customer has left the store associate will answer the survey question or the customer can wait for the Survey timeout to occur to begin the transaction.

  • Enhancement: Pass the question and response to EDP and CDP as part of the transaction information. This would eliminate having a feed from Trurating. (EDP/CDP)

  • Enhancement: Lower Priority - Dynamic Thank you screen based on if a trurating survey is prompted (AB)

    • Option - Not required for MVP

  • Enhancement - Modify the Truratng Survey screen logo to remove donation information. for Trurating (AB) - Very Small

EDP

CDP

Technical Scope:

  • Trurating work: Changes in Aptos app builder, add fields to payload to Trurating

  • FiveBelow:

    • Appbuilder for changing timeout, prompt for survey, dynamic thank you screen, modify trurating screen

    • new publish to send data to EDP/CDP

    • EDP/CDP needs to model data and store it

Estimating Assumptions:

  • App builder work is approximately 10% of the work done for ACO UX redesign (UX took 9 months - so assume 1 months @ 4 developers) - about 4 engineering month of work - ballpark of $25,000

  • Publish to EDP/CDP - ballpark of $25,000

  • EDP/CDP thread work - $75K

  • Store reporting thread work - $10K

  • CFT/Testing = $10K

In Scope

  • Aptos

  • Trurating

  • EDP

  • CDP

Out Of Scope

  • Pinpads

Notes

  • ** POS Dev estimate - $

    • POS QA estimate - $

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